Jump vs Zocks: Which AI Notetaker Fits Your Compliance Set-Up?

Choose Zocks if your policy is never to record and you will pay for Professional ($117 per user a month, billed annually) for archiving, audit logs and retention controls. Choose Jump (Meet, $100 per adviser a month) if recording must stay possible and retention varies by meeting category. Either way, make each vendor show a meeting reaching your archive.

Both vendors publish convincing compliance pages, so the difference lies in what each tool leaves behind after a meeting: audio, a transcript, a summary, a consent record, an audit entry. It also lies in who decides how long each item stays and which plan switches the archive on. Note quality you can judge in an afternoon. The records side takes written answers from each vendor and a test your compliance lead runs.

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What each tool leaves behind after a client meeting

Record-keeping rules attach to things, so list the things each tool creates and ask where each one lives, who controls how long it stays and how a supervisor reaches it. The table draws on each vendor's public pages and help centre as of November 2026, and a cell says so wherever the pages stay silent. For the basics of why advisers use notetakers at all, see AI note takers for financial advisers.

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Three readings of the table matter. First, a no-recording tool still produces records. Zocks says it never records client conversations, yet it stores transcripts and summaries, and Jump's own help centre says No Recording mode still generates a transcript behind the scenes to produce the notes. Whether a transcript or summary counts as a record at your firm is a question for counsel, so treat the retention setting as a compliance decision rather than an IT preference.

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Second, silence is not an answer, and the help centres fill some gaps but not all. The Zocks pages I read don't say what happens to audio while it is being transcribed. Jump's public compliance page says it archives selected meeting outputs to Global Relay, Smarsh or Proofpoint, and its help centre shows one concrete route: an "Email meeting transcripts to" setting that sends every transcript, once processed, to an address you choose, such as the one your archive uses to capture communications. Private meetings are left out. Outbound emails sent through Jump flow through each adviser's connected mailbox, with an optional fallback or copy address for the archive. Zocks's compliance page says it archives transcripts and summaries on demand or on a schedule, and its pricing page says transcripts can be archived "the same way you handle emails", but I found no help article showing the mechanics. Both claims are plausible, and neither is worth accepting before you watch it work.

Third, "archive" means two things. In Jump's help centre, "archiving meetings" is a way to keep your workspace tidy while holding on to conversations, which is a different thing from regulated archiving. Regulated archiving means delivery into a system your firm owns and supervises.

Which plan and seat type switches the compliance features on

Zocks ties its compliance controls to tiers, and the comparison table on its pricing page draws the line clearly. Essentials costs $67 per user a month on annual billing ($80 billed monthly), Professional $117 ($140) and Ultimate $184 ($220). All three include unlimited meetings, CRM and planning-tool integrations, and consent tracking. The records controls start higher up:

The help centre agrees: its retention article says customisable retention is available on Professional and above, and its consent article says the same of configurable compliance settings. Ultimate adds account opening, native scheduling, automatic replies to client emails, document data extraction and Zapier workflows. None of that changes the records column, so pay for it only if you want those jobs done. A compliance-led firm should price Professional from day one, and the Zocks pricing tutorial covers what else to ask before signing. Zocks offers a 14-day free trial and asks for a credit card to start it.

Jump sells one core plan and two add-ons. Meet is $100 per adviser a month (notetaker, meeting prep, follow-up emails and tasks, CRM sync, scheduling). Onboard adds $50 per adviser for account opening, form completion and document intake, and Grow adds $50 for meeting analytics and coaching tools. Enterprise is quoted on request. The pricing page offers annual payment with savings of up to 20% and does not say what that means for each plan. Jump's help centre adds details the pricing page leaves out: a Lite seat at a lower cost for administrative and support roles, with no note-taking automations of its own; Ramping plans for solo advisers with low meeting volume, which cap AI outputs and allow one full seat; and a free trial, whose length you should ask about.

What the pricing page does not do is map compliance controls to plans. Its Enterprise card lists SSO, SCIM/SAML, custom attestations, a compliance dashboard and custom disclosures, while Jump's compliance page and help centre describe SSO, SCIM, attestation before sync and a compliance admin role without naming a plan. The help centre's roles article says only that some features and admin roles depend on the plan. So ask whether archive delivery, storage policies by meeting category and the attestation step sit in Meet or only in Enterprise. That answer can move your cost more than any list price, and the Jump set-up tutorial shows how the settings look once you have them.

Five advisers and a compliance lead: the sums and the choice

Take an illustrative five-adviser firm whose email already flows into an archive, with one partner acting as compliance lead. The partner's rule is short: no audio kept, transcripts and summaries archived the way emails are, a monthly review of a sample, and a consent entry for every meeting. Here is what each option costs at list prices for five seats.

Essentials looks $250 a month cheaper than Professional, but it fails the partner's rule because archive delivery, audit logs and retention controls sit above it. That leaves Jump Meet at $500 and Zocks Professional at $585 on annual billing, a gap of $85 a month or $1,020 a year. If Jump's "up to 20%" annual saving applied in full to Meet, five seats would cost $400 a month and the gap would reverse to $185 in Jump's favour. Treat that as the ceiling of the saving, not a quote, and get the real figure in writing. Neither table includes a sixth person, such as an assistant. Zocks lists a dedicated admin assistant seat at $25 a month on Professional and Ultimate, limited to 5 meetings a month; Jump's Lite seat has no published price, so ask.

Now test each option against the partner's four rules rather than against the price. No audio kept: Jump's No Recording mode and Zocks's no-recording design both meet it. Transcripts archived like emails: Jump says it sends selected outputs to the archive, and Zocks says it does so from Professional, on demand or on a schedule. Monthly sample review: Jump promises audit-ready exports and Zocks offers audit logs. Consent for every meeting: Jump can detect consent in the transcript and require attestation, and Zocks keeps a contact-level consent history.

On a five-adviser firm with an archive and a no-recording rule, then, the two tools are close to interchangeable on paper. The tie breaks on three things you can only find out by trying them: how cleanly each hands items to your particular archive, how quickly the compliance lead can pull a single meeting's record, and whether Jump's attestation gates suit your advisers or irritate them. If your CRM is Wealthbox, its own AI notetaker adds a third price to put on the table.

Every retention dial to set before the first client call

Retention is not one setting in either product. Each keeps several kinds of data, and each kind has its own dial; Jump's compliance settings article and the Zocks retention article linked above list them. Map them all before the pilot and write the chosen values into your procedures.

Two details deserve a second look. Zocks's default audit-log life is short: searchable logs last 7 days, and the archived logs, which you request through support, last 90 days. A compliance lead asking in month four who opened a client's notes in month one may find nothing, and even the longest archived setting stops at one year. Jump's trade-off runs the other way: its help centre says a "Retain nothing" account cannot reprocess meetings and loses the AI Associate feature, so the tightest compliance setting is also the least capable one. Neither is a reason to reject a tool; both are reasons to choose the numbers on purpose.

Why recordings multiply the supervision workload

Recording is a firm decision before it is a product setting. Jump's public compliance page notes that the main adviser record-keeping rules it cites do not require a firm to create a recording, but that once you keep one, retention and supervision follow it. Whether a transcript or summary also counts as a record in your firm is a question for counsel, not for a vendor.

A quick sum shows why the choice has weight. Say the five advisers hold 25 client meetings each a month, so 125 meetings. The compliance lead samples 10% of them, which is about 13 meetings. Reading a transcript or summary takes perhaps 10 minutes, so 13 samples cost roughly two hours a month. Listening to 13 recordings of 45 minutes each costs about 10 hours. Across a year that is 24 hours against 120 hours of supervisory time, before anyone searches a recording for a specific phrase.

Storage tells the same story. At 125 meetings a month the firm creates 1,500 recordings a year, about 1,125 hours of audio. Keep them for five years and the archive holds more than 5,600 hours that must be searchable on demand. The firm may decide that is worth it for dispute protection on prospect calls. The point is to decide it deliberately. Jump's help centre documents an account-level capture mode and retention policies by meeting category, while its public page promises capture rules by adviser group, client type and meeting type, so if you want recordings for prospect calls only, ask Jump to show you that setting. Zocks's design removes the question for every meeting.

Consent: scripts and records for video, phone and in-person meetings

Both products treat consent as a feature, and both leave the legal requirement to you. Jump offers four modes: automatic detection of verbal consent in the transcript, adviser self-attestation after the meeting, both together, or off, and the firm chooses who may attest. Zocks listens for a clear consent signal and sets one of four statuses against each contact, with enforcement either per client or per meeting. Two consequences follow. A tool that listens needs a clear spoken answer, so ask a closed question and wait for a yes. And a client-level setting means one "Accepted" covers every later meeting, which counsel may or may not accept; Jump recommends explicit consent every time.

Both can also announce themselves. Zocks can post a chat notice, play an audio announcement and show an "AI notetaker" label when it joins a virtual meeting, and a firm owner can make the notice compulsory. Jump can play an audible disclosure for in-person, virtual and phone captures, and it can stamp a disclosure on every note it writes; that wording stays in the note when it syncs to the CRM, and advisers cannot remove or edit it inside Jump. A tool can only log what an adviser actually does, so fix the spoken wording first. The consent wording tutorial goes deeper; these are working drafts to adapt.

Video call (opening 20 seconds)
"Before we start: I use an AI note-taking tool so I can concentrate on you instead of typing. It produces a written summary for your file, and [it does not keep a recording of our call / we keep a recording for [period]]. Are you comfortable with that?"
[Wait for a spoken yes before continuing.]

Phone call
"One thing before we begin. I use an AI tool to take notes during calls. [Same sentence about recording.] If you would rather I didn't, say so now and I will take notes by hand."

In person
"I'll have my phone on the desk running a note-taking tool. It listens to our conversation and writes the notes. [Same sentence about recording.] Is that all right?"

Log line for the CRM note
"Consent to AI note-taking: given verbally at start of meeting, [date], [adviser initials]. Recording: [none / kept for period]."

The in-person script is the one most firms forget. A meeting in the office has no meeting invitation, no banner and no obvious moment for a pop-up, so consent depends on the adviser remembering. If the tool can enforce a consent step, switch it on. If it can't, make the log line a field in the meeting template so a blank is visible at the monthly sample review.

A fortnight's pilot that tests the records, not the summaries

Most trials judge summaries, because summaries are what advisers see. Your compliance lead cares about the other half, so run the pilot with a test designed for them. Pick two advisers per tool, give each ten real meetings across the fortnight (video, phone and in person), and have the compliance lead run the pull test below on day ten, without help from the adviser or the vendor.

The private-meeting row deserves a note. Zocks lets the account owner switch private meetings on or off for the whole organisation, and a private meeting's details are open only to the people invited to it, so a supervisor who wasn't invited won't see it while the feature is on. On the Jump side, the help centre says private meetings are left out of the automatic transcript emails to your archive address, so a private meeting may never reach the archive by that route. That is a sensible privacy feature for an adviser and an open question for a supervisor, so ask both vendors how a compliance user gets visibility.

The archive row is the one that settles the earlier doubts. Ask each vendor to send one real meeting while you watch, then check three things in your archive: that the item arrives, whether it holds the summary, the transcript or only a link, and whether an in-person or phone meeting behaves like a video call. Keep a one-line verdict per row and a time against the pull test. Suppose the compliance lead needs 6 minutes with one tool and 25 minutes with the other, because the second needed a support ticket to export an audit log. That difference will matter more in a year than any difference in summary wording.

Questions to put to each vendor in writing

Sales calls produce reassurance; email produces commitments. Send the same message to both vendors, ask for answers in writing, and keep the replies with the pilot evidence.

Subject: Records and archiving questions before we start a pilot

Hello [first name],

We are a [five]-adviser firm evaluating your notetaker. Please answer in writing:

1. Which plan includes archive delivery, audit logs, retention settings and consent controls? List each by plan name.
2. Please show one real meeting reaching [our archive]: which items arrive (summary, transcript, consent record), in what format, scheduled or on demand? Which help article documents it?
3. For video, phone and in-person capture, what happens to audio from the first second to deletion? Where is it held, and for how long?
4. What is the default retention period for meetings, transcripts, documents, quotes and audit logs if we set nothing? Who can change each?
5. Can a compliance user see every meeting, including any an adviser marks private?
6. What do non-adviser seats (an assistant, a compliance officer) cost, and what can they see?
7. If we switch on MCP or similar connections to outside AI assistants, what can they read, and is that access logged?
8. When we leave, how do we get a complete export (formats, timing, deletion confirmation)? And what is the date of your latest SOC 2 Type II report?

Thank you,
[your name], [firm]

Question 1 matters most. Jump's pricing page puts SSO, custom attestations and a compliance dashboard under Enterprise, while Zocks puts archiving and audit logs under Professional, so the quote you receive may differ from the plan you imagine. Question 7 is easy to skip. Jump lists MCP among the features in every plan, and Zocks includes its MCP from Professional. Zocks's MCP help article says that once Zocks data is retrieved it becomes part of the AI tool's conversation, stored and retained under that tool's plan rather than by Zocks, and that its own log records each call (user, tool, time and data accessed) but cannot see the prompt or the answer. A connection to an outside assistant is a second place client data can sit, outside your archive.

On certification, both vendors state SOC 2 Type II. Jump says its report and penetration-test reports are available from its trust portal and that the assessment covers a continuous 12-month period. Zocks's privacy page says it received certification in early November 2023, which is why question 8 asks for the current report date. Both say client data is not used to train their models; ask to see that commitment in the contract, not only on the website.

Where each type of firm lands

Here are four illustrative firms and the choice I would lean towards, assuming the pilot confirms the vendors' answers.

The firm that has told clients it never records. If your client letter or website says calls are not recorded, Zocks fits the promise as designed, on Professional so that archiving and audit logs exist. Jump can meet it too through No Recording mode, an account-level setting that only account owners change; write that down as a control so a later change is deliberate.

The firm that wants recordings for some meetings. A firm that wants a recording of every prospect call, for protection if a client later disputes what was promised, but no recording of annual reviews, needs capture rules that differ by meeting type. Jump is the one that offers a Recording mode and retention by meeting category. Ask it to show the exact setting for prospect calls before you rely on it.

The two-adviser firm without an archive vendor. Archive integrations mean little if there is no archive. Here the signed-off CRM note may be the record, and the transcript is deleted after a short, written period. That needs retention control. Jump's storage policy can delete transcripts after a set number of days. Zocks's customisable retention sits at Professional, so the cheaper Essentials seat may not do what the firm needs. Compare $200 a month for two Jump Meet seats with $234 for two Professional seats on annual billing.

The firm already inside a CRM with its own AI. Before paying for either, check whether the CRM's built-in notetaker covers the records need, and count how many vendors you would have to supervise. A built-in tool avoids one more name on the vendor list.

Five settings that cause trouble months after the trial

These cases are illustrative, but each follows from a gap described above.

Buying the cheap tier and meeting the archive later. A four-adviser firm picks Essentials to save $200 a month against Professional. Three months later its compliance review asks for archived transcripts and an audit log. The upgrade costs $50 more per seat a month, which for four seats is the same $200 the firm saved. The saving was never real; it was a deferred cost.

Approving a summary without reading it. An AI summary reads smoothly and can still shift a client's meaning. A short before-and-after shows the kind of fix an adviser should make before the note is saved as the record:

Jump's attestation gates exist to force that reading. Whichever tool you pick, make sign-off a documented step; the tutorial on draft, check and sign-off for AI file notes gives a routine.

Setting one retention dial and forgetting the rest. A firm tells Jump to delete transcripts after 30 days but leaves the Insights quotes setting alone. The quotes are pulled from those transcripts and, unless you choose a delay, kept indefinitely, so pieces of the conversations can outlive the transcripts. On the Zocks side the same mistake looks like a two-year meeting rule beside a seven-day audit log. The cure is the dial table above, filled in once and reviewed twice a year.

Treating consent as a tool setting. A firm turns on consent tracking and assumes it is covered. Advisers skip the in-person script, the field stays blank, and the monthly sample finds 4 blanks in 13 meetings. The fix is a rule that a blank consent field blocks the note from being finalised, plus a short refresher for the advisers who skipped it.

Choosing the strictest setting without a grace period. A firm picks Jump's "Retain nothing" on day one and then finds that nobody can correct a mislabelled speaker, because there is no transcript left to reprocess. Jump's own help article suggests a delay instead, for example deleting transcripts after 7 days so advisers can reprocess within that week. Zocks has a comparable trade-off: deleting only the transcript keeps the summary but stops speaker and meeting-type corrections.

Leaving later without losing the records

Whichever you choose, plan the exit on day one. Jump documents a data export under its compliance settings: the account owner picks transcripts, notes and summaries, recordings or tasks, chooses all time or a date range, and Jump's security team reviews the request before it is generated. The files arrive as JSON, the download link lives only inside Jump and expires, and individual meetings cannot be selected, so the Jump API suits ongoing or targeted pulls.

Zocks's cancellation article describes a different path. You keep full access until the end of the paid period, after which you can no longer log in to view meetings or data, and you choose either to keep the account stored or to delete it permanently. The article tells you to save any notes you need to your CRM before the period ends. I found no bulk-export article in the Zocks help centre, so ask for one in writing during the pilot, and read the tutorial on what happens to old recordings when you switch tools for the wider checklist.

Keep the archive as the system of record and treat the notetaker as the thing that feeds it. That way a change of tool changes the feeder, not the records.

Jump and Zocks: records questions advisers ask

Does a no-recording notetaker mean there is no record to keep?

No. A tool can keep no audio or video and still store a transcript, a summary and a consent entry. Those are the items you retain, supervise and may have to produce later. Ask each vendor what it creates, how long it holds it and who controls the retention period.

Can Jump or Zocks replace our email and message archive?

Neither is sold as one. Jump can email every transcript to your archive's capture address and routes its outbound emails through each adviser's connected mailbox, while Zocks hands transcripts and summaries to archives such as Smarsh, Proofpoint and Global Relay from Professional. Your existing archive stays the system of record, so check that it accepts what the notetaker sends.

How long does Zocks keep meeting data if we change nothing?

Its help centre says meeting-related data and uploaded documents are kept for two years by default, while searchable audit logs last 7 days and archived logs 90 days. Custom retention needs the Professional plan or above. The Jump pages I read give no default period, so ask Jump in writing.

Is Zocks Essentials enough for a small firm?

For note-taking, yes. For records, its pricing page lists archive integrations, transcript archiving, audit logs, customisable retention and PII redaction from Professional upwards. A firm whose compliance lead wants any of those should price Professional from the start rather than upgrade after the trial.

Do we need client consent before using either tool?

Both vendors build consent into their products, and Jump recommends explicit consent every time. Whether consent is legally required depends on your clients and your regulator, so confirm with counsel. Either way, a short spoken disclosure logged in the client file costs seconds and settles the question later.

Further reads

• Best AI App for Wealth Management: Jump, Zocks and Wealthbox — A wider comparison that adds Wealthbox's own AI to the shortlist.
• Jump AI With Wealthbox: Syncing Notes, Tasks and Contacts — How Jump notes, tasks and contacts land in Wealthbox.
• Wealthbox AI Notetaker Cost: Is It Cheaper Than Jump or Zocks? — Wealthbox's own AI notetaker priced against Jump and Zocks.
• AI CRM for Financial Advisers: What Is Built In and What Is Bolted On — Whether your CRM's built-in AI makes a separate notetaker unnecessary.
• How Much Does an AI Note-Taker Cost per Seat? — Per-seat costs across notetakers, beyond the two compared here.
• Are AI Meeting Note-Takers Safe for Client Calls? — The general security questions to ask any notetaker vendor.
• AI Financial Planning Software for Advisers: What to Test First — Separate planning-engine AI from chat features, run a planted-error client file, and put five written questions to every vendor before you upgrade.
• Claude for Financial Advisers: Plugin, Connectors and Plan Needed — What the Claude for Financial Advisors plugin does, which connectors come with it, why Anthropic recommends Enterprise for regulated firms, and the cost.
• AI for Wealth Management Firms: A 90-Day Rollout Plan for Small Firms — A week-by-week 90-day plan for a small wealth firm: policy first, a meeting-notes pilot, vendor checks, training, and measured hours and errors.
• AI Software for Wealth Management: A Small Firm's Evaluation Checklist — A three-pass checklist for small wealth firms: knockout questions, tests on your own meetings and reports, and the full cost including archiving.
• Copilot for Financial Advisers: Outlook, Teams and Excel With Records — Copilot tasks for financial advisers in Outlook, Teams and Excel, sorted by whether the record stays compliant, with current per-user costs.
• FINRA AI Guidance for Advisers: A Checklist for AI-Written Content — What FINRA's generative AI notice means for client emails and posts, turned into a sign-off checklist a small firm can run before anything goes out.
• Financial Adviser Client Agreement: Draft the Terms With AI, Then Check — A financial adviser client agreement walked through section by section: what each part must say, what AI can draft, and what compliance must approve.
• SEC Recordkeeping for AI Notes and Chats: What an RIA Should Archive — Rule 204-2 and AI: which meeting notes, transcripts and chatbot chats an RIA should keep, where to store them and for how long, tool by tool.
• Wealthbox AI Agent: What It Automates and What to Review — What Wealthbox's Assistant, Agents, Notetaker and AI for Reports do, and the adviser review step each output still needs.
• AI Agents for Financial Advisers: What to Delegate Under Compliance — A delegation map for adviser meeting prep, follow-ups and record updates, with approval and archiving gates.
• AI Tools and AI Development: The Complete 2026 Guide — the AI hub, including every tutorial in the AI-for-business series.

Sources: Jump pricing, compliance and security pages and the Jump help centre; Zocks pricing, compliance and privacy-and-security pages and the Zocks help centre (all read 1 November 2026 and rechecked 4 November 2026).