Dialzara Pricing: Lite, Pro, Plus and Elite Minutes Compared

Dialzara's inbound plans cost $29 (Lite, 60 minutes), $99 (Pro, 220), $199 (Plus, 500) and $349 (Elite, 1,000) a month. At a three-minute average call, that covers about 20, 73, 166 and 333 calls. Extra minutes cost $0.48, $0.45, $0.40 and $0.35. There is a 7-day free trial and no contract.

The calls figure is the useful one, because nobody thinks in minutes. It depends on your average call length, so the tables below price all four plans at three call lengths and show the monthly volume where each plan stops being the cheapest. Prices come from Dialzara's pricing page, read on 5 November 2026; the page says prices are current as of 2026 and that annual pricing is available, which I have not priced.

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The four plans on one page

Two points stand out. The overage rate is almost exactly the plan's own per-minute price ($29 / 60 = $0.483; $99 / 220 = $0.45; $199 / 500 = $0.398; $349 / 1,000 = $0.349), so overage is not a penalty rate; going over simply costs the plan's normal price per minute. And the features that matter to a working business, such as warm transfer, after-hours rules and calendar sync, begin at Pro, not Lite. Lite is the price of a trial of the idea.

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All plans include a phone number (local or toll-free options, with numbers for other countries available on request), call recordings, summaries of every call, notifications by email or text after each handled call, a choice of AI voices, 24/7 availability and ten languages including English and Spanish. Dialzara's FAQ adds that porting your existing number in is free, and that billing is month to month with no setup fee. A managed "Done for You" tier starts at $1,500 a month, which is a service rather than a plan to compare here.

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What the minutes cover in calls

Minutes of "talk time" are how long the AI is on the line. Calls per plan therefore depend on how long your calls run. Here are three call lengths, with the sums shown. The lengths are assumptions you should replace with your own average.

Round down, because a partial call still uses minutes. The 3-minute row is a decent starting guess for a trades business: the AI greets, asks for name, number, address and the problem, and says what happens next. A booking that involves checking a calendar runs longer. Pull ten real calls from your phone log or voicemail and time them before trusting any of these rows.

Where each plan stops being the cheapest

Because overage is charged at the plan's own rate, you can compute the monthly minutes at which the next plan becomes cheaper. The sums, with each plan's price plus overage on the minutes above its bucket:

• Lite to Pro. Lite costs $29 + $0.48 x (minutes - 60). Setting that equal to Pro's $99 gives minutes - 60 = 145.8, so about 206 minutes. From roughly 206 minutes a month, Pro is cheaper (and has more features).
• Pro to Plus. Pro costs $99 + $0.45 x (minutes - 220). Equal to $199 at minutes - 220 = 222.2, so about 442 minutes. Above that, Plus wins.
• Plus to Elite. Plus costs $199 + $0.40 x (minutes - 500). Equal to $349 at minutes - 500 = 375, so 875 minutes. Above that, Elite wins.

These are cost-only sums. You may move up sooner for features, such as warm transfer at Pro or multi-location at Plus. And remember that if your month is spiky, the total over the year matters more than a single bad month.

A pest-control firm taking 120 calls a month

Illustrative. A pest-control firm gets about 120 calls a month that reach the AI, because the owner and two technicians answer the rest. The calls are a mix: 40 quick ones (1.5 minutes), 60 enquiries (3 minutes) and 20 bookings (5 minutes).

Minutes: 40 x 1.5 = 60, 60 x 3 = 180, 20 x 5 = 100. Total 340 minutes a month. Now price each plan at 340:

• Lite: $29 + 280 x $0.48 = $163.40.
• Pro: $99 + 120 x $0.45 = $153.00.
• Plus: $199 (inside 500 minutes).
• Elite: $349.

Pro is the cheapest at $153, and it has the warm transfer the firm wants for emergencies (a wasp nest at a school gets handed to a person with an introduction). Plus is $46 dearer and has headroom for a busy spring. A sensible choice is Pro in winter and a note to review when two consecutive months pass 440 minutes. For the wider cost picture of this trade, see what 100 and 300 calls cost a pest-control firm.

A roofing company's storm month

A roofing company normally gets 150 calls a month averaging 3 minutes, which is 450 minutes. On Plus that is $199 with 50 minutes spare. In a storm month the calls double to 300, or 900 minutes. On Plus: $199 + 400 x $0.40 = $359. On Elite: $349. At 900 minutes Elite is $10 cheaper than Plus, and by 875 minutes the two are level. So in a month that passes about 875 minutes Elite is the cheaper plan, but here only by $10, and staying on Plus through a few slightly dearer months is a reasonable answer. The plans have no contract and can be changed ("You can switch plans anytime" is the page's wording), so move up for the storm month and back down afterwards, if Dialzara confirms that moving up mid-month works as you expect.

Before and after: a garage's missed calls

Before: a car repair garage's two service advisers miss about 35 calls a month when they are under cars or with customers. Voicemail catches ten of them. After: Lite at $29 handles the missed calls at 3 minutes each, which is 105 minutes, so it spends $29 + 45 x $0.48 = $50.60. That is the right cost to compare with the lost work: if five of the 25 previously lost callers book a $180 service, the extra revenue is $900. Notice that Lite is within budget here, but it has no warm transfer or calendar sync, so a booking has to be taken as a message and confirmed by a person. If calendar booking is the point, the price is Pro's $99, not Lite's $29.

Example: a cleaning company across twelve months

A single month's volume hides the thing that decides the bill, which is the spread across the year. Take a cleaning company whose enquiries rise in spring and before the holidays. The minutes below are invented to show the method; fill in your own from a year of call logs.

Annual cost on Pro: 4 x $99 + 4 x $135 + 3 x $216 + $292.50 = $396 + $540 + $648 + $292.50 = $1,876.50. On Plus: 7 x $199 + 4 x $199 + $259 = 11 x $199 + $259 = $2,189 + $259 = $2,448. Pro is $571.50 cheaper over the year even though it loses in the four busiest months. This is the check most owners skip: they buy the plan that fits the peak and pay for it every month. Because the plans have no contract, a stricter alternative is to switch to Plus for the busy months only, which would save a little more, if switching is as easy as the page says. Test one switch in a quiet month before you rely on it.

A one-page tracker for minutes

Once you are on a plan, a simple monthly record stops surprises. Copy this into a spreadsheet or a notes page; the figures are an illustrative filled-in month:

Month: [month]    Plan: Pro ($99, 220 minutes, overage $0.45)
Calls handled: 96    Minutes used: 262    Minutes over: 42
Overage cost: 42 x $0.45 = $18.90    Bill: $117.90
Average call: 262 / 96 = 2.7 minutes
Calls that were wrong numbers or sales pitches: 11 (about 30 minutes)
Action: shorten greeting; add rule to end sales calls early; review again next month

The lines to watch are average call length and the number of calls that should never have used minutes. If eleven of 96 calls were wrong numbers and sales approaches, they cost about 30 minutes, or $13.50 at the overage rate. That is a small saving, but the same habit applied to a script that wanders is not small.

Cutting minutes without losing callers

Minutes are the cost driver, so the script is a pricing lever. Three changes help, and each can be tested against the tracker above.

• Shorter greeting. If the opening takes twelve seconds and you take 100 calls, that is 20 minutes a month. Cut it to six seconds and you save ten minutes, about $4.50 at Pro's overage rate. Small, but it also sounds better.
• Ask fewer questions. Each question the AI asks adds ten to twenty seconds. Keep the ones you act on: name, number, address, and what is wrong. Drop the ones you re-ask on the callback anyway.
• End unwanted calls early. Give the AI a rule for sales approaches and wrong numbers: a polite sentence, then hang up. On the tracker above, those eleven calls cost about 30 minutes.

Do not cut so far that callers feel rushed. A caller who gives up halfway is cheaper in minutes and costlier in lost work. Judge each change by bookings per hundred calls, not minutes alone.

Example: a garage choosing between Pro and Plus for transfers

A garage wants calls about a car already in the workshop to go straight to the service adviser's mobile with the AI introducing the caller. That is a warm transfer, available from Pro. Imagine 40 of its 150 monthly calls are of that kind and each takes 1.5 minutes before the transfer, which the AI counts as talk time; the rest are ordinary 3-minute calls. Minutes: 40 x 1.5 + 110 x 3 = 60 + 330 = 390. Pro: $99 + 170 x $0.45 = $175.50. Plus: $199 flat. So Pro is $23.50 cheaper at this volume, and both include warm transfer. The decision then turns on the next quarter: if volume is likely to pass about 442 minutes, Plus becomes the cheaper plan as well as the roomier one. Whether the minutes continue to count while a call is transferred is a question for Dialzara; ask it before relying on the sum.

Example: what a missed-call cost sum looks like against the plan price

The plan price only means something next to what a missed call costs you. Say a roofing company gets 200 calls a month and misses 60 of them. If 20% of those would have become inspections, that is 12 inspections. If a quarter of inspections become $5,000 jobs at a 25% margin, the missed calls cost 12 x 0.25 x $1,250 = $3,750 of margin a month. Set that against Plus at $199 and the plan looks cheap; set the same plan against a business that misses 6 calls a month worth $150 each, and the case is weaker. The same plan is a bargain or a luxury depending on one number: the value of the calls you currently lose. Write that number before you choose the plan.

If you are comparing this with a human option, the AI against answering-service tutorial prices both, and the 90-day measurement tutorial shows how to track the return once you have started.

The mistake of choosing Lite for a calendar job

A small firm picked Lite because $29 was the lowest figure, and then wanted callers to book slots directly. The comparison table lists calendar sync from Pro, and after-hours rules from Pro too. The firm spent three weeks taking messages and calling back, then upgraded. Lite is for businesses that want a polite message-taker; as soon as you want bookings, transfers to your team with an introduction, or rules for out-of-hours calls, price Pro first.

Prompt: estimate your minutes from a call log

Here is a list of last month's calls from my [type of business].
Each line is: date, time, duration in seconds, answered or missed.
Work out: total calls, calls that would have reached an AI
receptionist (missed calls plus calls outside opening hours),
the average duration, and total minutes at 100%, 70% and 50% of those calls.
Then tell me which Dialzara plan fits each case, using these prices:
Lite $29 / 60 min, Pro $99 / 220, Plus $199 / 500, Elite $349 / 1000,
with overage at $0.48, $0.45, $0.40 and $0.35 a minute.
Show the working and mark any assumption.

Illustrative output: "412 calls, 148 missed or out of hours. Average duration 142 seconds, about 2.4 minutes. At 100%: 355 minutes, Pro costs $99 + 135 x $0.45 = $159.75; Plus costs $199. At 50%: 178 minutes, Pro at $99 and Lite at $29 + 118 x $0.48 = $85.64." What you fix: the assistant will not know your calls change by season, so run the sums on your busiest month as well. And check the arithmetic against the table; models do slip on multiplication.

The free trial: what to test in seven days

Dialzara's page advertises a 7-day free trial. Seven days is short, so write the test list before you start:

1. Day 1: set the greeting, business hours and the five questions the AI should ask. Make five test calls from different phones, including one with a poor line.
2. Day 2: test a transfer to your own mobile. Note whether the AI introduces the caller (warm) or simply connects (blind).
3. Day 3: test an out-of-hours call and an emergency phrase from your script.
4. Day 4: read the call summaries and notifications. Do they contain the name, number and reason, every time?
5. Day 5: ask three staff to call in as awkward customers.
6. Day 6: check the minutes used on the dashboard against the calls you made.
7. Day 7: decide the plan using real minutes per call, not the table above.

For the words the AI should use on those test calls, the scripts and escalation tutorial covers greetings, questions and hand-offs.

Extras that sit outside the plan price

Three extras are priced separately on the same page. Outbound voice agents, which make proactive calls, are priced by contacts per month: Outbound Starter is $750 for 1,500 contacts, Growth $1,000 for 2,000 and Scale $1,500 for 3,000, which is a different product from the inbound plans above. The SMS agent is $19 a month plus $0.05 per AI message plus carrier fees, and the website chatbot is $39 a month on its own or free with a voice plan for 100 sessions a month, then $0.15 a session (Dialzara's FAQ describes the version included with voice plans as a basic lead-capture widget, so check its features). The add-ons are analysed in our Dialzara add-ons tutorial. None of these changes the choice among Lite, Pro, Plus and Elite, but each changes the monthly total.

How Dialzara compares in cost per answered call

A fair way to judge any AI receptionist is cost per answered call. Using the 3-minute assumption: Lite at full use is $29 / 20 calls = $1.45, Pro $99 / 73 = $1.36, Plus $199 / 166 = $1.20 and Elite $349 / 333 = $1.05. Those are the best-case figures at full use; a plan used at half capacity costs double per call. For the wider picture against other tools, see the general AI receptionist cost tutorial. A human answering service or a part-time person will usually cost more per call but handle the exceptions; the AI wins on volume and hours.

Questions to put to Dialzara before paying

• Are minutes counted to the second or rounded up per call?
• Do unused minutes expire at the end of the month?
• Does the 7-day trial include the same features as the plan I intend to buy?
• What is the effect of changing plan mid-month on minutes and billing date?
• Is annual pricing available, and what is it for my plan?
• What happens to my number if I cancel?

Keep the replies with your invoice. And if you would rather work through your own call log with someone, my AI implementation consultation covers exactly this kind of choice.

Dialzara pricing questions

Is there a free trial?

Dialzara's pricing page advertises a 7-day free trial, its FAQ says the trial is available on every voice plan, and plans have no contract and can be cancelled at any time. Ask what the trial includes in minutes, and whether features such as transfers and calendar sync are switched on during it, because those differ by plan.

What happens if I use more minutes than the plan includes?

You pay an overage rate per extra minute: $0.48 on Lite, $0.45 on Pro, $0.40 on Plus and $0.35 on Elite, according to Dialzara's pricing page. Ask whether the minutes are counted per second or rounded up per call, because that changes the bill on many short calls.

Do unused minutes roll over?

The pages I read do not say that unused minutes carry over, so assume they do not. Choose a plan to fit a normal month rather than a hope, and move up when you pass the break-even point below, not after a bad bill.

Which plan has warm transfers?

Dialzara's comparison table shows blind transfers on every plan and warm transfers from Pro upwards. Blind transfer passes the call without announcing it, while warm transfer lets the AI introduce the caller first. If your staff need that introduction, Lite will not do.

Is Done for You a plan or a service?

It is a managed service from $1,500 a month where Dialzara's team handles prompt set-up and engineering. Included minutes and terms are by quote. A small business would normally start on a self-service plan and only consider it for multi-site or complex call flows.

Further reads

• AI Receptionist for Mechanics: What It Costs Against Missed Calls — Set a garage's missed-call cost against an AI receptionist.
• AI Receptionist for Tradespeople: What It Costs and When It Pays — What an AI receptionist costs a tradesperson and when it pays.
• AI Answering Service for Plumbers: Rosie, Goodcall, Smith.ai or Jobber? — Compare AI answering options for a plumber.
• AI Receptionist for Construction Companies: Real Costs and Call Routing — Real costs and call routing for a construction company.
• What to Do When an AI Receptionist Gets a Booking Wrong — Fix bookings the AI got wrong.
• AI Receptionist for Roofing Companies: Storm-Day Calls and Claim Questions — Plan for storm-day call surges.
• How to Set Up an AI Receptionist Without Losing Callers — What to configure before callers reach the AI.
• AI Tools and AI Development: The Complete 2026 Guide — the AI hub, including every tutorial in the AI-for-business series.

Sources: Dialzara's pricing page (plan cards, comparison table, usage estimator and pricing FAQs) and its FAQ page, read 5 November 2026.