Jane App for Chiropractors: The AI Scribe and Online Booking

In Jane, a user with Full Access or above turns on AI Scribe under Settings, then AI Scribe, by setting each practitioner's Subscription to Free or Unlimited. Online booking is switched on under Settings, then Online Booking. Every plan includes five free AI Scribe notes a month; unlimited costs $15 a month per practitioner, in local currency.

Those two sets of settings do different jobs. Online booking decides how a new patient finds a slot and what they see when they do. AI Scribe works at the other end, turning a recorded session into a draft chart note you then check and sign. A clinic that sets up both in an afternoon, and tests them with a staff member playing the patient, saves time at the front desk and by close of play. Do online booking first: it touches every patient, and working through its settings shows you how the clinic's treatments and shifts are really set up before a microphone goes anywhere near a session.

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Before you start: access, pricing and what you need

Both features are controlled by staff access. Jane's guides say that turning on AI Scribe and turning on online booking both need a staff access level of Full Access and above. If you are the clinic owner, you probably have it. If an associate has set the clinic up, check who does.

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On cost, Jane's pricing page lists AI Scribe among the core features as "AI Scribe (5 Free Notes)", and the unlimited option at "$15 /month per opted-in practitioner for unlimited notes", which can be added to any plan. Jane's pricing page shows prices in CAD by default, and its guide on where AI Scribe is available lists the add-on at $15 a month per practitioner in the clinic's own currency (USD or CAD, for example), with the free five-note tier everywhere it is offered. Check the figure in your own account. Plan prices are on Jane's pricing page too; confirm the current ones there, because they change. Online booking is listed as a core feature included in every plan, so there is no separate booking fee.

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Part one: set up online booking

Online booking in Jane has four layers, and a patient sees a slot only if all four allow it: the clinic-wide policy, each practitioner's settings, their shifts, and each treatment. Work through them in that order.

Step 1: turn on the clinic-wide policy

Go to Settings, then Online Booking, set the policy to "Online booking allowed" and save. This is the master switch. Nothing else will show until it is on.

Step 2: set the clinic-wide rules

On the same screen, Jane lets you control same-day booking, the notice window, cancellation rules, and how many upcoming appointments a patient can hold. You can also choose whether patients browse by treatment or by staff member, and set practitioner order to Alphabetical, Random or Most Available. These are clinic-wide, and Jane says they cannot be customised per practitioner.

Say a four-chiropractor clinic opens with these choices: same-day booking off, a notice window of 12 hours, cancellations allowed up to 24 hours before, a limit of two upcoming appointments per patient, browse by treatment, and Most Available ordering. The reasoning: same-day slots are kept for the front desk to place; two upcoming appointments stop one patient hoarding a care plan's worth of slots; and Most Available fills the quiet diaries first. These are illustrative; choose values that fit your own diary.

Step 3: set up treatments for online use

Each treatment has its own online booking options. Jane's guidance recommends leaving treatments as Shared Treatments if you use online booking, even if only one person offers it, because a treatment assigned to one practitioner appears only under that person's name. Two options per treatment matter most. "Call to book" (Jane's newer guides call it Contact to Book) shows availability online but asks the patient to phone or email, so staff book it. The "Display price on Online Booking Pages" toggle decides whether patients see the price.

Step 4: switch on each practitioner

Open a staff member's profile, then Edit or Settings, then Online Booking. The "Enable Online Booking" toggle controls whether that person appears on the booking site. Per-practitioner options include rolling availability, which Jane sets by default to open 3 months, and the booking start-time interval. A chiropractor who works Tuesday and Thursday mornings only needs shifts on those mornings and nothing else; patients cannot book what has no shift.

Step 5: check the required pieces exist

Jane's troubleshooting guide says online booking needs at least one location, one discipline, one staff member and one treatment available online. When a slot does not appear, work through the places it lists in order: the online booking settings, the shift settings, the staff settings and the treatment settings, plus tags and resources if your plan has advanced scheduling. The usual culprits are a treatment still assigned to one practitioner, which then never appears in the Book by Treatment list, or a shift not set to Bookable Online. The magnifying glass on the schedule shows what is currently offered online, which saves guessing.

Step 6: book as a patient

Open your clinic's booking site in a private window, choose a treatment, and go through to the end as a new patient. Then book as a returning patient. Note anything that confuses you; if you stumble, patients will. Cancel the test appointment afterwards and delete any test patient from the schedule.

Part two: set up the AI Scribe

AI Scribe is a per-practitioner feature. Jane's guide says Free is enabled by default and that settings apply per staff profile and take effect immediately.

Step 1: choose who gets which level

A user with Full Access and above goes to Settings, then AI Scribe, scrolls to the staff list and opens the Subscription dropdown for each person. The options are None, Free and Unlimited. Save, then Confirm Changes. Jane describes Free as five notes a month plus unlimited Highlight to Refine, and Unlimited as unlimited notes and Highlight to Refine for the per-practitioner price. Upgrades part-way through a month are prorated and cancellations get a credit for the rest of the month.

A practical way to decide: count each chiropractor's new-patient and long-visit notes. Take a clinic where one chiropractor writes about 12 detailed notes a week, another sees mostly short follow-ups, and a third is part-time. The first will blow through five free notes by the end of the first week, so Unlimited is justified. The part-timer might stay on Free, using the five for new-patient assessments only. The sum for two Unlimited practitioners is about $30 a month in the listed currency, against the time saved on 24 or more notes. These are illustrative numbers; use your own.

Step 2: write the Global Prompt

The Global Prompt is a standing instruction set telling AI Scribe how to write your chart drafts. Jane says it applies to every draft, works alongside template prompts without overriding them, and is set per practitioner. To edit it, open your Staff Profile, go to the AI Scribe tab, generate a prompt from your profile details or start from scratch, edit the text and save. A first version for a chiropractor might read:

I am a chiropractor. Write SOAP notes in plain clinical English, in the third person.
Use only what was said in the session. If something was not discussed, leave it out; never infer a finding.
Put pain scores in the form "5/10". Write ROM findings as stated, without interpreting.
Keep the Plan to what the clinician actually said: adjustments performed, advice given, home exercises, next visit.
Do not include small talk, patient names or any content unrelated to care.
If a detail seems unclear, write [clarify] instead of guessing.

The line "never infer a finding" matters most. The risk with any scribe is a tidy sentence that was not said, such as "no red flags" when the clinician never asked. Instructing the tool to use [clarify] gives you something to search for before you sign.

Step 3: add template and chart prompts

Jane's guide says AI Scribe weighs the Global Prompt, the template or chart prompt and the session transcript together. So keep the Global Prompt about voice and rules, and put structure into the template: a new-patient template that asks for history, red flag screening, outcome measure, exam, impression and plan; a follow-up template that asks only for subjective change, treatment performed and plan. If you have a note layout you already use, paste it in and ask for the same headings.

Step 4: record a test session

The mic icon appears at the top of the charting area once AI Scribe is turned on for that practitioner. Ask a colleague to play a patient with a made-up complaint, press the mic, run a five-minute mock consultation, then stop and review. Do this at least three times before any real patient. Leave the test chart in the system for a day, then delete it according to your own process.

Step 5: refine and sign

Highlight to Refine lets you highlight a passage, describe the change in the Refine your note field, then review the result: undo, refine again with the pencil, or save with the checkmark. Jane says it works on any chart note, can use the session transcript for context on AI Scribe notes, and does not count towards the five free notes. A refinement changes only that chart entry; to change future notes, update the prompt. That last point is worth remembering: if you keep correcting the same error, fix the Global Prompt, not each note.

From a spoken follow-up to a signed SOAP note

Say a chiropractor sees a follow-up patient with low back pain. In the room she says aloud: "Pain's down from seven to four. Still stiff first thing. Adjusted L4-L5 and the left SI joint. Gave the cat-camel exercise, ten reps twice a day. See you in a week." The AI Scribe draft might come back as follows (illustrative):

S: Patient reports low back pain reduced from 7/10 to 4/10. Morning stiffness persists.
O: Not discussed in this session.
A: Improving low back pain.
P: Spinal manipulation to L4-L5 and left sacroiliac joint. Home exercise: cat-camel, 10 reps, twice daily. Review in one week.

What to fix: "Not discussed in this session" is the right behaviour for the Objective section when no exam was spoken, but you may add the findings you did record on paper. "Improving low back pain" is an assessment the clinician did not state aloud; either you confirm it or change it. The structure is saved by the Global Prompt rule that nothing is inferred. The review took about a minute. Without the scribe the same note would take three to four minutes, which is the gain across a day, and why the review step must never be skipped. The SOAP note review checklist for chiropractors gives a fuller list of what to look for.

Consent, recordings and where the data goes

Jane's set-up guide for AI Scribe does not cover consent, but its FAQ for patients does. It says the practitioner should ask for consent before using AI Scribe, that the patient can withdraw it at any time, that recordings and transcripts sit on the patient's chart but are not part of the legal medical record, and that Jane does not use patient data to train the AI. So do not treat the set-up as the end of the job.

The recording side is one setting. A Full Access user goes to Settings, then AI Scribe, scrolls to Recording Deletion Policy and picks Keep indefinitely, Delete immediately after successful generation, or Delete after a set number of days. When AI Scribe is first enabled the default is to delete immediately after a draft is generated. The policy is clinic-wide and practitioners cannot override it, though any of them can delete a single recording by hand from Manage Recordings. Two details to tell staff: a deleted recording stays in Jane's backups for one week before permanent deletion, and a recording started from the Chart tab but not yet attached to a chart entry is kept until a summary is generated, whatever the policy says.

Before you record a real patient, set that policy and write a consent step into the intake or the start of the visit: tell patients you use a recording to help write the notes, how long the audio is kept, and that they can say no. Rules on recording differ between places and professional bodies, so check yours. The consent and data checks for chiropractors goes through the wording and the questions to ask any vendor, and the security check of Jane for patient records covers the records side.

A short consent line for the front desk might read: "We use a tool that records your visit so the chiropractor can write your notes more accurately. The recording is kept for [period], and you can ask us not to record. Is that all right?" If the patient says no, you turn the mic off and write the note by hand. That is a normal day, not a failure.

A first-month sum for a three-chiropractor clinic

To see whether the set-up pays, put numbers on one month. Say a three-chiropractor clinic sees about 90 patients a week between them, with roughly 10 new patients and 80 follow-ups. Before the change, the front desk takes about 25 booking calls a week at around four minutes each, which is about 100 minutes. If online booking moves 40 per cent of those to the site, that is roughly 40 minutes a week returned to the desk. Over a month that is under three hours, so the value is not dramatic in minutes; it is in calls answered while someone is on the phone, and in patients who book at 10 at night.

The scribe sum looks different. If two chiropractors each write 25 notes a week at about four minutes each by hand, that is 200 minutes. If review of a scribe draft takes about two minutes, they save around 100 minutes a week between them, or over six hours a month, for about $30 in add-on fees. Numbers like these depend on your own timings, so measure a typical week first. If the saving is under an hour a month per practitioner, stay on the free five notes.

Prompts for a new-patient template

A template prompt tells the scribe which headings to produce for a given visit type. A starting version for the first visit, to adapt to your own forms:

Structure the note with these headings: Presenting complaint, History, Red flag screening, Outcome measure, Examination, Clinical impression, Plan.
Under Red flag screening, list only the questions that were asked and the answers given. If none were asked, write "Not discussed".
Under Plan, include treatment performed, advice given, home exercises, and the date of the next visit if stated.
Never add findings, diagnoses or advice that were not said in the session.

Try it on a mock consultation and compare the output with how you would have written it. If a heading comes back full of material you did not say, tighten the last rule. If a heading comes back empty because you said it out of order, say headings aloud as you move through the exam: "Moving to examination now". It feels odd for a day and then becomes habit.

Where the set-up goes wrong

• Treatments assigned to one person. A treatment created for Dr A shows only under Dr A. Move shared services to Shared Treatments.
• Shifts missing the online flag. A practitioner with an open diary but no online shift shows no slots. Check shift settings.
• The new-patient treatment is set to call to book. Patients see it, but cannot self-book, and a phone call is the opposite of the goal. Use call to book only for exceptions.
• Everyone on Unlimited. Paying for a practitioner who sees six patients a week is wasteful; start on Free and move people up as the limit bites.
• One enormous Global Prompt. Long, contradictory instructions make the output worse. Keep it to six to ten lines and revise when you see the same mistake twice.
• No review step. The signed note is yours. Nobody should sign a draft they have not read.

Four-week numbers that show booking and the scribe are working

For online booking, count over four weeks: how many new-patient bookings came through the site, how many phone calls were needed to book, and how many bookings were cancelled or missed. A rise in online new-patient bookings and a fall in phone calls to book shows the set-up works. For AI Scribe, time the chiropractor's end-of-day charting for a week before and a week after, count the [clarify] flags and the corrections made at review, and ask each user whether they would want to go back. If corrections stay above one or two per note, the Global Prompt or template needs work.

Keep a one-page record of the settings: who has which AI Scribe level, the online booking rules, the date you set each, and the person responsible. When Jane changes a setting name, which it does, you will know what to look for. If you would like help mapping the whole path from enquiry to booked to charted, that is what my AI implementation consultation covers. For comparisons with other clinic software, see Jane against ChiroTouch, and for report-of-findings letters after the scribe is running, drafting reports and care plans with AI.

Questions chiropractors ask about Jane's AI Scribe and booking

How many AI Scribe notes are free?

Jane's pricing page lists AI Scribe with five free notes, and the help guide says the Free option gives five notes a month. Highlight to Refine edits do not count towards those five. After that, the Unlimited add-on is priced per practitioner per month.

What does the unlimited AI Scribe cost?

Jane's pricing page lists it at $15 a month per opted-in practitioner and says it can be added to any plan. Its availability guide gives the same figure in the clinic's own currency (for example $15 USD or $15 CAD), so check the number on your own account before budgeting.

Can I turn on AI Scribe for just one practitioner?

Yes. Settings apply per staff profile, not clinic-wide. A user with Full Access and above opens Settings, then AI Scribe, and sets the Subscription dropdown to None, Free or Unlimited for each staff member. Changes take effect immediately.

Why is a treatment not showing in online booking?

Jane's troubleshooting guide points to four places: the clinic setting, shift settings, staff settings and treatment settings. Online booking needs at least one location, discipline, staff member and treatment available online. Treatments assigned to one practitioner appear only under that person.

Do I need patient consent before using AI Scribe?

Jane's FAQ for patients says the practitioner should ask for consent before using AI Scribe and that the patient can withdraw it at any time. Check your professional body's rules as well, tell patients before you record, and make saying no easy. Our consent checklist for chiropractors covers wording.

Further reads

• AI Scribe for Chiropractors: Chiro Tools vs Heidi and Jane — Jane against Heidi and chiropractic-specific scribes.
• AI Software for Chiropractors: A Data Export Checklist Before You Switch — What to export before switching clinic software.
• Jane App for Counsellors: AI Scribe Cost, Consent and UK Data Location — The same scribe priced and checked for counsellors.
• Is an AI Scribe HIPAA Compliant? A BAA and Consent Checklist Before Go-Live — BAA and consent checks before an AI scribe goes live.
• AI SEO for Chiropractors: Local Pages and Showing Up in AI Answers — Get found online so the booking page gets visits.
• AI Marketing for Chiropractors: Claim Limits and Review Replies — Claim limits for the text on your booking page and site.
• Chiropractic Software With AI: Which Features Are Genuine? — ChiroTouch Rheo, Jane's AI Scribe and ChiroHD checked against their own pages, plus a ten-minute test for separating real AI from marketing.
• Chiropractic AI for Clinic Owners: Which Admin Jobs to Start With — A clinic owner's order of play for AI: bookings and recalls first, notes with review, marketing within claim limits, no AI diagnosis.
• AI Tools and AI Development: The Complete 2026 Guide — the AI hub, including every tutorial in the AI-for-business series.

Sources: Jane pricing page and Jane guides on managing AI Scribe access, Where is AI Scribe available, the Global Prompt, Highlight to Refine, the recording deletion policy, managing recordings, the AI Scribe FAQ for patients, turning on online booking, clinic-wide online booking settings, setting up treatments, Contact to Book, individual staff preferences and the online availability troubleshooting guide (all read 4 November 2026).