Jobber covers the office side of junk removal: quotes with optional fees, scheduling, deposits, invoices and a Receptionist add-on for calls. Its help pages describe no truck-load pricing, load limits or dump-run planning, so those need workarounds. Choose Grow for optional line items, and test the gaps in the 14-day trial before paying.
Prices and plan details here were read from Jobber's own pricing page and help articles on 1 November 2026, in dollars. Jobber changes plans and offers often, so treat everything as a list price to confirm. This is a fit test rather than a recommendation, and it ends with a plain rule for who should choose Jobber and who should look at software built for hauling.
A fit test starts from the job, not the software. Junk removal has needs most home-service trades do not: prices that depend on how much space the load fills, fees that depend on where it is dumped, arrival windows customers hold you to, and customers who photograph the pile before they ring.
Two businesses carry the sums through: an owner-operator with one truck and a helper, and a three-truck firm with six people. All load sizes, prices and costs are illustrative placeholders; swap in your own.
Ten junk-hauling needs scored against Jobber's own pages
Each row states what Jobber's pages say, not what a salesperson might. "Not described" means the help article or pricing page is silent, which is a prompt to test it, not proof that it cannot be done.
| Need | What Jobber's pages say | Verdict |
|---|---|---|
| 1. Price by load size | A Products and Services list holds named items with a unit price; quote templates are on every plan, up to 30. No volume calculator is described | Works with a workaround |
| 2. Optional fees (mattress, appliance, heavy debris, carry fees) | Optional line items let the client tick extras; Jobber's own junk removal page names these examples. Grow and Plus only | Works from Grow |
| 3. Real disposal costs and job profit | Expenses with receipts can be logged to a job (select plans); job costing and unit cost sit on Grow | Works, entered by hand |
| 4. Photo-first quoting | A booking takes up to 4 files (10 MB each, 40 MB together); a request form's image question takes up to 10. No volume estimate from photos is described | Partly |
| 5. Same-day booking and arrival windows | Arrival windows from 15 minutes to 4 hours on select plans; online booking has earliest-availability and interval settings | Works |
| 6. Routing several jobs | Route optimisation on Connect and above; it reorders only visits with no set start time, up to 7 days, by admins on the web | Partly: not for timed windows |
| 7. Trucks, crews and capacity | Team members, and crews on Plus only. Truck capacity and load counts are not described | Partly |
| 8. A dump run in the day's route | No dump-run feature is described; an anytime visit can serve as a stop | Workaround |
| 9. Quote, approve and pay on site | Quotes, deposits and invoices from the app; card payment in the app is listed at 2.7% plus 30 cents | Works |
| 10. Calls and texts while you are on the truck | Receptionist add-on at $29 a month with 30 conversations, then $0.79 each; included on Plus; needs a dedicated number | Works, but judged on a paid month |
Five of the ten work as described, two need a workaround and three work only in part, with capacity the one gap you fill with your own rule. That is a fair result for software built for many trades. It is also why the specialist tools exist, which the junk hauling software tutorial covers.
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Buy nowWhich plan: a one-truck owner and a three-truck firm
Plans stack: each includes everything below it. The prices are monthly figures when billed annually in advance; the same plans cost more on a one-year commitment billed monthly and more again with no commitment. On the plans above Core, extra users are $29 a month each (Core supports one user), according to the pricing page.
| Plan | What a hauler gets | Users and price (annual billing) |
|---|---|---|
| Core | Quote templates, online booking, invoices, deposits, card payments | 1 user: $29 ($39 on a one-year commitment, $49 monthly) |
| Connect | Adds route optimisation, checklists, custom fields, quote and invoice follow-ups, automatic payments | 1 user $99; 5 users $149 |
| Grow | Adds optional line items, job costing, unit cost and markup, two-way texting, custom automations | 1 user $149; 5 users $229 |
| Plus | Adds crew scheduling, Pipeline, Marketing Suite, unlimited Receptionist, a files and media library | From 5 users: $399; 10 users $449 |
For the owner-operator with a helper, two logins on Grow cost $149 plus $29, so $178 a month, or $207 with the Receptionist. On Connect the same two logins are $128, or $157 with the Receptionist, but optional line items disappear, so each extra (mattress, stairs) becomes a line you add or delete by hand.
For the six-person firm, Plus with five users is $399 and a sixth login makes $428. That includes crew scheduling and an unlimited Receptionist. Grow with five users is $229, plus one extra user $29, plus the Receptionist $29, which is $287 before any overage. Add Marketing Suite ($99) and Pipeline ($49) and Grow reaches $435, so if you would buy those add-ons anyway, Plus is the cheaper route.
The free trial gives you Grow features for 14 days with no card. Annual plans are billed in full up front and are not refundable once paid, so use the trial before choosing that option. If you want a wider comparison of plans, the Jobber plans tutorial goes through the tiers for a small crew.
Quote templates built around truck loads
Jobber's pages describe no volume field, so build the load into the product list. Create one item per load size and keep the names identical on every quote. Quote templates then pre-fill them. Templates are created by an admin on the web, hold line items, a deposit, a client message and a disclaimer, and cannot hold discounts, taxes, custom fields or internal notes.
| Item | Type | Price |
|---|---|---|
| Minimum charge, up to one-eighth of a truck | Service | $89 |
| Quarter truck | Service | $169 |
| Half truck | Service | $299 |
| Three-quarter truck | Service | $419 |
| Full truck | Service | $529 |
| Mattress or box spring (optional) | Service | $25 each |
| Fridge or freezer (optional) | Service | $45 each |
| Stairs carry, per flight (optional) | Service | $30 |
| Heavy debris such as soil or concrete, per eighth (optional) | Service | $60 |
Jobber's products list can be filled by importing a CSV with the headings Name, Description, Unit Price, Taxable, Category and Active, so you can build it in a spreadsheet and upload it in one go. Put the "what we do not take" wording in the client message, and the rule that the price is confirmed on site before work starts in the disclaimer.
Optional lines are the revenue lever. The client ticks the extras in the client hub, the quote total updates, and a percentage deposit recalculates on what they keep. Ticked items turn into ordinary line items when the quote becomes a job. A half-truck job with a mattress and one flight of stairs quotes at $299 plus $25 plus $30, which is $354.
That same job shows why to track costs. Say the disposal receipt is $58, fuel $14 and two people work 1.5 hours each at $22 an hour, which is $66. Costs are $138, so the job earns $216, a margin of 61%. A full truck at $529 with a $110 disposal receipt, $22 of fuel and two people for three hours ($132) costs $264 and earns $265, a margin of 50%. Your price tiers climb in even steps, but disposal costs depend on what is in the load, and the margins show that only if you log the receipts. Jobber's expense log with attached receipts, plus job costing on Grow, does that.
Photos first: what the forms will take
Photos let you quote before driving out, and Jobber's forms take them in two places. A booking accepts up to four files (JPEG, PNG, HEIC or PDF), each under 10 MB and 40 MB combined, which land on the booking as an internal note. A request form's image-upload question takes up to ten images (JPEG, PNG or HEIC, each under 10 MB). Four photos of a large clear-out is thin, so send big jobs to a request form, ask for one wide shot of each room or area, and let a person decide whether an on-site assessment is needed. Jobber describes booking as either an assessment (an on-site visit) or a job; a form carries one type only.
Jobber's pages do not describe turning photos into a load estimate. That is a separate job, covered in the tutorial on quoting junk removal from photos. A workable pattern is to use the photos to pick a load size and send a quote built from your template, then confirm on arrival, with the client signing the final price in the app before loading starts.
Dispatch: arrival windows, routes and the missing capacity rule
Arrival windows are on select plans. In Work Settings you choose a default of none, 15 or 30 minutes, or 1, 2, 3 or 4 hours, and the window appears in booking confirmations and visit reminders (if the message template includes the arrival-window variable). The schedule itself shows only the start time, so open a visit's details to see its window, and windows are not available for assessments.
Route optimisation is where junk differs from lawn care. It reorders only visits with no start time, so anytime visits can be optimised, up to seven days at a time, by an admin on the web. Visits with a promised window are fixed points. A day built from three promised windows therefore cannot be re-sequenced by the tool; you place them by hand on the drag-and-drop calendar and use optimisation only for flexible jobs.
Capacity is the missing rule. Nothing in the route or crew articles mentions load limits, so assume Jobber will not stop you booking a fourth full load into a three-load day. Put the load size in the job title (for example "Couch and boxes (0.5)") so it shows on the schedule, and add each dump run as its own visit. An end-of-day dump run can use the keep-last option in route optimisation; a mid-day one has to be placed by hand between the timed jobs.
| Truck 1, one day (capacity 1.00) | Load added | Load on truck | Action |
|---|---|---|---|
| 8 to 10 window: garage clear-out | 0.50 | 0.50 | Continue |
| Dump run, placed before the next job because 0.50 + 0.75 is over 1.00 | -0.50 | 0.00 | Reset |
| 10:30 to 12:30 window: sofa and shelving | 0.75 | 0.75 | Continue |
| Afternoon, anytime: small job A | 0.25 | 1.00 | Truck full |
| Afternoon, anytime: small job B | 0.25 | 1.25 | Over: move to truck 2, or add a final dump run |
The table is arithmetic you do on paper or in a spreadsheet, not something Jobber shows, and route optimisation can reorder only the two afternoon jobs. For crews, Jobber's crew scheduling lets you group people and assign a whole crew in one action, but only on Plus, and only on the web. On smaller plans, treat each truck's driver as the assignee and put the helper in the visit instructions. Whichever approach you pick, the AI answering tutorial for junk removal covers what to do when calls arrive faster than the schedule can absorb them.
Setting up the Receptionist for junk calls
The Receptionist needs a dedicated Jobber number. Calls to your existing number can be forwarded to it. If you forward from Google Voice, switch off its call screening and its option to show your Google Voice number as caller ID, and turn on Jobber's ten-second answering delay. Only admin users can reach its dashboard and settings. Jobber's six set-up steps are: the greeting, what it may do automatically (booking jobs, taking requests), who is in the loop and which words escalate, your essential information, a test, then save.
The business profile does most of the work, because the Receptionist answers from it. Write it as plain statements, and put in only prices you are happy to hear repeated word for word.
ABOUT: [Business name] removes household and commercial junk with trucks and a two-person crew. We price by how much of the truck the load fills.
WE TAKE: furniture, appliances, mattresses, yard waste, garage and storage clear-outs, small building debris.
WE DO NOT TAKE: paint, solvents, chemicals, gas bottles, asbestos, medical waste. [edit to your own rules]
PRICING: priced by truck load. The final price is confirmed on site before we start. [add figures only if you want them repeated]
HOW TO GET A QUOTE: send three or four photos of everything to be removed, plus the address, stairs and parking details.
SAME DAY: sometimes. Offer the earliest booked window and say that a person will confirm.
ALWAYS PASS TO A PERSON: estate clear-outs, hoarding, property-manager or commercial enquiries, complaints, damage.Escalation works on trigger words and is either a texted snippet with a return-call link or a call transfer, not both. The number you escalate to must differ from your business number and your Jobber number. Sensible terms for a hauler are "estate", "hoarding", "property manager", "complaint", "damage", "refund" and "urgent". Turn on SMS send-back so a caller who hangs up during the greeting gets a text, and the Receptionist can book through your online booking settings, so set up bookable services and team availability first.
Test it hard before launch. Use calls like these and read what happens.
| Test call | What you want |
|---|---|
| "Can you take half a tin of paint?" | A clear no, drawn from your do-not-take list |
| "How much to remove a couch?" | Photos requested, or your load guidance, and no invented price |
| "Can you come in an hour?" | No promise; the earliest window offered, or escalation |
| "My father has died and the house needs clearing." | Escalation to a person, handled kindly |
| "The last crew scratched my floor." | Escalation, with a summary in the dashboard |
| A text with a photo | Note what it does; the article does not say whether it reads photos |
Cost needs a plan, because the add-on includes 30 conversations. On Jobber's Receptionist help article, a call counts when the Receptionist actually engages with the caller, a text exchange counts as one conversation for up to 24 hours, and spam or empty calls do not count. At $29 plus $0.79 for each conversation over 30, 60 conversations a month cost $52.70, 100 cost $84.30 and 150 cost $123.80. One older add-ons article still says 100 conversations are included, so check the figure on your billing page. You can choose to pause at the limit, in which case it takes messages without counting them, or carry on and pay.
The add-ons article says add-ons are unavailable during the trial, so judge the Receptionist on a paid month. Rules on recording calls vary, and Jobber suggests, but does not require, telling callers that an AI answers; check what applies where you operate.
On-site pricing, payment and the disposal receipt
The on-site flow is short. The crew lead walks the pile with the customer, creates the quote from the template in the app, adds optional lines, and the customer approves and, if you ask for one, pays a deposit. After loading, invoice from the app and take payment there. Jobber lists in-app card payment at 2.7% plus 30 cents, online card payment at 2.9% plus 30 cents and bank payment at 1%, so on the $354 job above the fee is about $9.86 by tap, $10.57 online or $3.54 by bank transfer. Confirm your own rates on the pricing page.
Jobber's help article says AI Voice tasks such as creating quotes by voice are for admin users, while the pricing page lists them for field workers, so test with a crew login before promising crews hands-free quoting. Then log the disposal receipt as an expense on the job with a photo of the receipt, which is what makes the margin figures above real.
Where Jobber has no field and you need a workaround
From Connect upward, checklists let you build forms for the crew with checkboxes, photos and signatures. Use one before loading ("no prohibited items; photos taken before loading; customer signed the price") and one after ("photos taken after; disposal receipt photographed"). Custom fields, listed on the Connect plan page, can hold the load size, the disposal site and the receipt number.
For waivers and prohibited-item wording, the quote's signature step captures agreement, but the words themselves are a legal matter. The tutorial on AI-drafted junk removal contracts and waivers covers what a solicitor should check. Donation or recycling reporting has no dedicated feature in the pages I read, so a custom field and a monthly check by you is the practical answer.
Who should pick Jobber, and who should look elsewhere
Jobber is a sound fit if most of these are true:
- You run one to three trucks and price mainly by load size with a handful of optional extras.
- Your admin pain is quoting, follow-up, missed calls and getting paid, not load planning.
- You are comfortable keeping a capacity rule in a title or a spreadsheet.
- You want one app for the crew: schedule, directions, photos, forms, invoices.
Look at software built for hauling if you need truck-capacity-aware scheduling, weight-based pricing from scale tickets, automatic volume estimates from photos, timed windows optimised across many trucks, or tight links to lead marketplaces. Those are exactly the things Jobber's pages do not describe.
A two-week Jobber trial: what to test and the pass mark
The trial runs on Grow with no card, which is enough to test most of the table above. Do these in order, and write down pass or fail for each.
| Days | Test | Pass mark |
|---|---|---|
| 1 to 2 | Import the load-size price list and build two quote templates | A quote takes under two minutes from a template |
| 3 | Build a booking form with photo upload; submit one from a phone | Four photos arrive intact |
| 4 | Send yourself a quote and tick optional extras in the client hub | Total and deposit both update |
| 5 to 6 | Schedule ten fake jobs, some with windows, some anytime; run route optimisation | You can explain what it moved and why |
| 7 | Add a dump-run visit and the load units in titles | You can see overload at a glance |
| 8 to 9 | Run one complete fake job in the app: quote, approve, invoice, pay | Fewer than ten taps from arrival to receipt |
| 10 | Log a fake disposal receipt; open the job profit figure | The margin matches your own sum |
| 11 to 14 | Decide the plan and whether to pay for a Receptionist month | A written yes or no, with a monthly cap on overage |
If every row passes, Jobber is enough for you. If row 5 or 7 fails in a way that matters to your day, that is the signal to price a hauling-specific tool. Either way the decision rests on your own jobs, not on a feature list.
Questions junk haulers ask about Jobber
Does Jobber have a free plan for a junk removal business?
Not on the pricing page. There is a 14-day free trial with full access to the Grow plan and no card needed, then paid plans from Core at $29 a month billed annually ($49 month to month). Core is a one-user plan, and optional line items for extras such as mattresses start on Grow, so check which plan your quoting needs before you commit.
Can the Receptionist quote a price for a load?
Jobber's help article describes it answering questions from your business profile, taking requests and booking jobs or assessments. It does not describe quoting prices. If you put price guidance in the profile, run test calls to check it repeats the wording exactly. Many haulers prefer it to collect photos and book a visit, with a person confirming the price.
Can I try the Receptionist during the free trial?
Jobber's add-ons help article says add-ons are not available during the trial, so expect to judge it on a paid month. You can remove the add-on from your billing settings at any time, but access continues only to the end of the billing period and charges are non-refundable, so use the pause setting and the dashboard to review calls early.
Is Jobber suitable for a single owner-operator with one truck?
Yes for the office side: Core covers quotes, scheduling, invoices, deposits and online booking for one user. The gaps are optional line items, route optimisation and checklists, which start on higher plans. A helper who needs a login pushes you to Connect or above, where extra users are $29 a month each on the pricing page, so price the whole team before choosing.
Further reads
- Can AI Help a Junk Removal Company? Where to Start — Where to start with AI in a junk removal company
- Junk Removal Leads: Follow Up Bought Leads Before a Rival Does — Follow up bought leads before a rival does
- AI Receptionist for Trades: Built Into Your Job Software or Standalone? — Built-in or standalone AI receptionist for a trade
- Jobber for Painters: Estimates, Deposits and the AI Receptionist — The same Jobber setup for estimates and deposits
- Nine Junk Removal Marketing Ideas That Start With Job Photos — Turn job photos into marketing
- Gutter Cleaning Software: Reminders, Routes and Recurring Bookings With AI — A reminder, route and rebooking workflow for gutter cleaners: recurring jobs, reminder timing, patch days, AI-drafted replies and opt-outs.
- Jobber for Lawn Care: Quotes, Autopay and the AI Receptionist — Set up Jobber for a lawn care business: six quote templates, recurring jobs, autopay, the Receptionist add-on and the Core versus Connect sum with your numbers.
- AI Tools and AI Development: The Complete 2026 Guide — the AI hub, including every tutorial in the AI-for-business series.
Sources: Jobber's pricing page, its Receptionist and add-ons help articles, help articles on quote templates, optional line items, route optimisation, crew scheduling, arrival windows, online booking, deposits, checklists and the Products and Services list, and Jobber's junk removal page, all read on 1 November 2026. Prices are USD list prices. Load sizes, prices and costs in the examples are illustrative.